Terms of Use

TERMS & CONDITIONS 

1. THESE TERMS

1.1?What these terms cover. These are the terms and conditions on which we supply products to you. 

1.2?Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or require any changes, please contact us to discuss. 

 2. INFORMATION ABOUT US AND HOW TO CONTACT US

Who we are. We are My Dream Space company registration number 9812038  registered office 12 -14 Carlton Place, Southampton. Hampshire SO15 2EA  

How to contact us. You can contact us by telephoning our team on +44 (0) 12560475080 or by writing to us at our address above, or by email to?info@mydreamspace.co.uk  

2.1?How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order. 

2.2?“Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails. 

 3. OUR CONTRACT WITH YOU

3.1?How we will accept your order. Our acceptance of your order will take place after we have carried out a survey of the installation site and we tell you that we are able to supply and install the product (or supply only where you are making your own arrangements for installation) and agreed the price. We will provide you with a written quotation which upon agreement, provides a binding contract that will come into existence between you and us.  

3.2?If we cannot accept your order. If we are unable to accept your order, we will let you know. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a condition that you have specified. 

 4. OUR PRODUCTS

4.1?Products may vary slightly from their pictures. The images of the products on our website and other marketing material are for illustrative purposes only and do not form part of our agreement. We cannot guarantee that they reflect the colour of the products that will be delivered to you. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Changes in lighting will affect how our products appear. Your product may vary slightly from those images. 

4.2?Making sure your measurements are accurate – supply only contracts. If we are making the product to measurements you have given us you are responsible for ensuring that these measurements are correct. We strongly recommend that you allow one of our surveyors to inspect your property to confirm measurements and specification of the products and that you use our professional in-house installation service.? We do not accept liability for any fault caused by any error or omission by you having undertaken any installation yourself or through a third party, and you will be liable for any costs arising from you having provided us with incorrect measurements or specifications to us. 

 

 5.CANCELLATIONS, RETURNS AND REFUNDS

5.1 All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations. 

5.2 Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. 

5.3 To meet the cancellation deadline, please notify us via email or phone about cancelling the order before the cancellation period has expired. 

5.4 If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order. 

5.5 We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense. 

5.6 Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation. 

5.7 You will not have any right to cancel an order for the supply of any of the following goods: 

(a) the supply of goods or services where prices are dependent upon fluctuations in the financial markets, which are beyond the control of the retailer. 

(b) the supply of goods that are made to the customer’s specification or are clearly personalised. 

5.8 In addition you will lose your right to cancel if you: 

(a) unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons. 

(b) unseal audio, video recordings or computer software that were sealed at the time of delivery. 

(c) combine goods with other goods after delivery so that they become inseparable. 

 6. GUARANTEE CLAIMS

8.1 All guarantee claims should be notified to us in writing at?infos@mydreamspace.co.uk. You should do so promptly and in any event within 7 days of noticing the problem. 

 

8.2 All warranties and guarantees are given subject to the following conditions: 

(a) We must have received full payment for the products; 

(b) You must have used and maintained the products in accordance with the?manufacturer’s instructions (Operating and Maintenance Guide)?where supplied, and not altered the Goods; 

(d) You must have completed and returned any policy registration form, or other warranty-related document, we have supplied for you to complete and return (if applicable); 

(c) We shall be under no liability in respect of any defect in the Goods arising from any drawing, design or specification supplied by you; 

(d) We shall be under no liability in respect of minor imperfections or cosmetic deterioration, caused by normal wear and tear, or environmental factors. LAW AND JURISDICTION

7. These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales. 

 

 

 

 

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26 Eagle Court, Roentgen
Road Daneshill East,
Basingstoke RG24 8QX

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